How to Ask Questions About Billing and Invoices
Have a question about billing? Send it to our team from your Service Dashboard, or check the billing basics and FAQs below for a quick answer.
How to Submit a Billing Question
Send billing questions to our team directly from your Service Dashboard.
1. Locate Your Order Confirmation Email or Text
Search your inbox for "Dumpsters.com." If it doesn't show up, check your spam or promotions folder.
2. Follow the Link to Your Service Dashboard
The link in your confirmation email or text leads directly to your Service Dashboard.
3. Send Us Your Question
Scroll down on the page and click on Send Us Your Billing Question. Our team will respond via email or phone within one business day.
What to Know About Billing and Invoices
Initial Charge
The cost of your flat-rate dumpster rental is charged at the time of order.
Extension Fees
Need to keep your dumpster longer than expected? You can extend your rental period for a flat daily rate, depending on availability.
Overage Charges
Disposal facilities weigh dumpsters upon entry. If your load exceeds the included weight limit, you’ll pay a pro-rated, per-ton fee for the extra weight.
Prohibited Items
Materials like paint, chemicals and lithium-ion batteries can’t go in your dumpster. If the disposal facility finds any in your load, you may be charged a per-item fee.
Weight Documentation
After your weigh-in, reach out to our team to view your weight ticket, the disposal facility's official weight record. Whether you want to confirm you stayed under your weight limit or see the details behind an overage fee, we can walk you through the numbers.
Final Charge Timeframe
The card you use to book stays authorized through your rental and up to 120 days after your last day of service, so any final charges can be processed.
FAQs About Billing & Invoices
Dumpster Rental Fees
When and how are overage fees assessed?
After pickup, your dumpster goes to a disposal facility where it's weighed. If your load exceeds your included weight limit, you'll pay a per-ton, prorated fee for the extra weight. That charge goes to the card on file and can take up to 120 days depending on when we receive the weight ticket.
Why was I charged a fee for prohibited items or contamination?
Certain items, like mattresses and appliances, may cost extra to dispose of at the landfill. Others, like lithium-ion batteries and tires, aren't allowed in a dumpster at all. If the disposal facility finds either type of item in your load, they may charge an extra fee. We pass this cost along to you as a per-item fee. Review our accepted and prohibited items before loading to avoid these charges.
How do I know this charge is associated with my dumpster and not someone else's?
When your load reaches the landfill, it gets its own weight ticket and a unique ticket number. That number connects the ticket directly to the load that came from your dumpster. The charge traces back to your order and no one else's. Facilities match loads by ticket number rather than address because one address can be associated with several dumpsters, making the address alone unreliable.
Rental Extensions & Scheduling
How do extension fees work if I need to keep my dumpster longer?
A flat daily rate applies when you keep your dumpster past your original rental period end date. Give our team a call to request a rental period extension.
Will I be charged for extra days if the driver can't access my dumpster on pickup day?
Yes. If an obstacle like a parked car or locked gate keeps our driver from picking up your dumpster, you'll be charged a trip fee and a daily extension fee. Keep in mind that drivers aren't required to call or knock on your door when these issues arise and will move on to the next stop on their route. Maintain a clear path to your dumpster on pickup day to avoid fees and keep your project on schedule.
Payment & Invoices
When will I receive my final invoice?
You pay your rental in full when you order. If an additional charge applies, like an overage or prohibited item fee, we'll charge the card on file. You'll receive your final invoice via email once the disposal facility confirms the details. That's usually within 30 days of pickup but can take up to 120.
How do I update my payment card on file?
Give our team a call if you need to update your card information. You can also submit a question through your Service Dashboard letting us know you'd like to make a change and we'll reach out to you.
How can I request a copy of the W-9 tax document?
Our team can get you a copy of our W-9 if you need one. Select Send Us Your Billing Question on your Service Dashboard to request it or reach out by phone.
Why was my card charged weeks after my dumpster was picked up?
Disposal facilities typically don't send weight tickets immediately. Your card stays authorized for up to 120 days after your last day of service so we can process any final charges once the ticket comes in. If you have questions about a charge, our team can walk you through it.
What's the difference between a receipt, an invoice and an account summary?
- A receipt confirms a payment and shows details like the last four digits of the card you used.
- An invoice is an itemized bill for your rental charges.
- An account summary lists each charge on your account with the amount, date and type of service.
Need one of these? Send our team a request through your Service Dashboard.
Cancellations & Refunds
What’s the deadline to cancel my order without being charged?
You can cancel your order for free until 3 p.m. the business day before your scheduled service. After that, a $195 cancellation fee applies to cover the cost of rerouting our driver.
How long does it take to process my refund after a cancellation?
We release your funds the same day your cancellation is confirmed. From there, your bank typically takes three to five business days to process it. If you received an email with your credit memo, that means the funds have been released on our end.
Don’t see your refund yet? Check with your bank first. If you need a refund receipt, reach out to our team through your Service Dashboard or give us a call, and we'll send one over.
More Service Dashboard Help
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Reschedule Service
Plans changed? Adjust your dumpster delivery or pickup date online.
General FAQs
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Glossary Term Index
Dumpster | Dumpster Rental Service | Roll Off Dumpster | Service Dashboard