Question 1

What happens if I go over my dumpster's weight limit?

Accepted Answer

Landfills charge disposal costs by the ton, so going over your weight limit results in a per-ton overage fee. If you go over, you’re only charged for your extra weight. So going over your limit by half a ton means you’ll only pay for that half, not the whole extra ton. You’ll never pay for more than what you need.

Question 2

How many pounds are in a ton?

Accepted Answer

There are 2,000 pounds per ton. Most of our dumpsters’ weight limits fall between 1 and 5 tons.

Question 3

Do I need a dumpster permit?

Accepted Answer

Depending on where you keep your dumpster rental, you may need a dumpster permit ahead of time. Typically you don’t need a permit if you keep your bin on private property, like your driveway or jobsite. If you need to keep your dumpster on the street, you may need a permit from your local municipality.

Question 4

Should I order my dumpster online or by phone?

Accepted Answer

Calling us or ordering online are both easy ways to order your dumpster. We recommend calling if you’re not sure which dumpster to rent or you have questions about your debris. Already know exactly which bin your project needs? Order online with ease.

Question 5

How long can I keep my dumpster rental?

Accepted Answer

Our typical dumpster rental period is seven to 10 days. However, we can sometimes accommodate shorter rental periods if you only need your container for a weekend. Note that a shorter rental period does not always mean a lower rental price. Need to keep your bin past 10 days? Reach out to our team. Usually you can hold on to your dumpster for a flat daily rate.

Question 6

How soon can you deliver my dumpster?

Accepted Answer

We can usually deliver your dumpster within five days of placing your order. It's always best to reach out early to secure the dumpster you need, when you need it. While we may be able to provide same-day or next-day delivery in some locations, it's not a guarantee.

Question 7

How do I schedule my dumpster delivery?

Accepted Answer

When it comes to scheduling your dumpster delivery, simply confirm your ideal drop-off date with our team when you order by phone or select the desired date when ordering online. If you need to change your delivery date, you can do so without penalty up until 3 p.m. the business day before your scheduled delivery.

Question 8

Do I need to be on-site when you deliver my dumpster?

Accepted Answer

No, you don’t need to be there when we deliver your dumpster. We'll take detailed delivery instructions when you order so we can still deliver your bin even if you aren't around. On the day of delivery, just make sure the drop-off spot is free of obstacles and any gates are unlocked and open.

Question 9

What can I toss in my dumpster rental?

Accepted Answer

You can toss a variety of accepted waste in a roll off dumpster. Throw away household junk, like wooden furniture and old toys, or yard debris, including grass and dirt. You can also toss construction materials, such as lumber and concrete. There are prohibited items you can never throw in a bin, including flammable and hazardous waste.

Question 10

How do I load my dumpster efficiently?

Accepted Answer

The most efficient way to load your dumpster is to start with your heavy and bulky debris. Walk items through the dumpster door or roll them in with a wheelbarrow. Spread materials evenly throughout the bin to distribute the weight. Then toss light items over the sides of your roll off container to fill in gaps. When you finish, be sure to close and secure the swinging door for a successful pickup.

Frequently Asked Questions About Your Service Dashboard

Don't See Your Question Below? Here's How to Reach Us

1. Find Your Order Confirmation Email or Text

2. Follow the Link to Your Service Dashboard

3. Send Us Your Question

General FAQs About Your Service Dashboard

General Support

How do I update my email address or contact phone number?

Can I call the number listed on the side of my dumpster?

Who do I contact if I have a question outside of standard business hours?

Service Dashboard Troubleshooting

The wrong address is showing up on my Service Dashboard — how do I change it?

Service Dashboard Capabilities

Can I request a specific delivery time?

Where can I view the weight ticket for my dumpster?

How can I leave feedback or a review about my service experience?

Get More Help With Your Service Dashboard

How to Use Your Service Dashboard

How to Request Another Dumpster

How to Ask a Billing or Invoicing Question

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