I rented a dumpster through…

UPDATE 8/19/26: Dumpsters.com reached out to me directly the other day. They apologized and did go about and beyond to rectify the situation. Granted this was technically not their fault as it was contacted to a local company, but the face they decided to take accountability shows a lot. There for I updated their rating to 5 stars. Old Review: I rented a dumpster through Dumpsters.com, who then contracted the rental through Budget Dumpster. While I understand that the dumpster may have gone over the included weight limit, my issue is with how the additional charge and customer service were handled. I was charged an additional amount without any advance notice, clear explanation, or documentation showing the actual weight of the dumpster or how the extra fee was calculated. I’ve also tried to get clarification and follow-up, but getting a response from anyone has been extremely difficult. Since I made the rental through Dumpsters.com, I expected them to stand behind the service they arranged, regardless of which company they contracted the dumpster through. Instead, it feels like once the payment was collected, the customer service and communication stopped. I have no problem paying a legitimate overweight charge when it is properly documented and explained. My frustration is with the lack of transparency and the inability to get anyone to respond or address my concerns. Unfortunately, based on this experience, I would not use Dumpsters.com again and cannot recommend them.

Great customer service! Joe was especially helpful!

Joe was very helpful

Great service, great people

We spoke with Jack on the phone to arrange the dumpster, he was amazing. And then just as amazing was the gentleman that brought the dumpster to us, my dad even tried to give him a $40 tip, and he kindly refused. He was such a gentleman. A month later a different gentleman came to pick it up and was very efficient and was able to navigate a difficult driveway without any problems. Overall an incredible experience.