Key Stats
Customer Since
2017
800+ Dumpsters
Ordered
$5K-$10K
Saved per Year
5+ Hours
Saved per Week
About Our Partner
Our client is an installation company which specializes in water conservation. They install high-efficiency plumbing fixtures in properties for various industries including multi-family communities, military housing and healthcare facilities.
Before partnering with Dumpsters.com, the company experienced consistent dumpster delays and spent hours reconciling bills with their former waste management partners, with little to no response from customer service.
Industry: Plumbing Installation & Water Conservation
Headquarters: Flower Mound, TX
Type: Roll Off
The Challenges
Delayed pickups, 48 hours’ notice to add swaps, and unresponsive service after 4 p.m. — even when it came to important billing issues — were some of the most common complaints the company had of their former provider.
Because of these issues, the company's director of operations spent hours trying to track down customer service representatives and receipts every week.
“We were looking for a company with better overall pricing and service. The solution needed to be a single point of contact that could handle all of our demands. Also, a company who offered monthly billing so we didn’t have to charge a credit card each time there was a delivery or swap.”
Director of Operations | Plumbing Installation & Water Conservation
The Solutions
After tracking down billing invoices and trying to get someone on the phone for hours at a time, the company decided it deserved better customer service. They looked for a company that could be responsive to their issues and handle the demands of their service areas for a more competitive price.
Dumpsters.com stepped up and provided:
Responsive Customer Service
A dedicated account manager assists by:
- Scheduling additional swaps quickly.
- Streamlining billing into a single invoice.
- Providing timely service updates via phone, text or email.
Competitive Pricing
Our all-inclusive rates fit easily into the client's budget and include delivery, pickup, disposal and other basic rental costs, which means no more hidden fees.
A Trusted Hauling Network
The company's director of operations wanted a new waste removal provider that could service all her jobsites across the country. Nationwide coverage saves our client time searching for local vendors.
The Results
The company rents hundreds of 30 yard dumpsters a year. Since becoming a customer in 2017, it consistently:
Save 5+ Hours per Week
Tracking down receipts is one of the main reasons our client switched waste providers. Our monthly billing consolidates expenses into a single report, which saves the director of operations an estimated 20 hours per month.
Save Over $5K per Year
Our ability to streamline billing and consistently hit pickups for the company has resulted in $5-10K in savings annually — and as much as $50K over the last five years.
Avoid Scheduling Issues
Their account manager quickly responds to emails about billing, swaps, pickups and deliveries to ensure the client has the waste management resources they need to keep their jobs moving.
“There are many times our [account manager] deals with my team changing the planned swaps daily depending on what takes place,” the company's director of operations said. “[He] can make these adjustments and meet the needs of our teams.”
Now with more than five years of consistently reliable waste removal service, the company has the tools they need to not only keep their installation projects running smoothly, but also save valuable time and money in the process.
“The customer service that [our account manager] provides has made the world of difference. We can easily get a dumpster delivered, picked up and swapped in a timely manner. [He] also provides us with updates, and the competitive pricing has helped the company save money.”
Director of Operations | Plumbing Installation & Water Conservation
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